top of page
412-531-4240
CONTACT
SUPPORT
CAREERS
Support Ticket Submission for New Clients
Support Ticket
Welcome to DES Support. Please fill out your request and a support coordinator will contact you during business hours.
Response Required:
High Priority
Normal
Point of Contact:
Location of Support Service:
Which area needs support?
Please check all that apply:
Audio issue with call quality
Control issue with touch panel or control system not functioning or working improperly
Video issue with display
Mechanical issue with projection screen or display lift
Need remote assistance with configuration
Need assistance with programming control of lights
Other
Please check all that apply:
Can’t call out and/or receive calls
Voicemail problems
Phone set inoperative
Need configuration assistance
Lost password
Other
Please check all that apply:
Internet is out
Bad switch or critical error codes
Firewall is blocking a site
Need configuration assistance
Lost password
Other
Please check all that apply:
Entire system is down
Camera is displaying an error message (Please include a snapshot of error below)
Door is not allowing access
Door is not securing
Software login issue
Need configuration assistance
Other
Need to show us photos?
Upload Images
Upload image file (Max 15MB)
Need to show us documentation?
Upload Documents
Upload Word Doc or PDF (Max 15MB)
SUBMIT
Your support ticket has been received! A support coordinator will contact you soon.
DES Support Process
WATCH: DES TRONIC EXPLAINS OUR USER-FRIENDLY SUPPORT PROCESS
INDUSTRIES
RESOURCES
ABOUT
DIVISIONS
PURCHASING
FRIDAY15
LIBRARY
STRUCTURED CABLING
AUDIO-VISUAL
PHYSICAL SECURITY
VOICE & COMMUNICATIONS
CYBERSECURITY
BUILDING TECH
DATA & CLOUD
NETWORKING & IT
ABOUT US
PITTSBURGH STEELERS
PITTSBURGH PENGUINS
PARTNERS
CAREERS
COMMUNITY
CONNECTIVITY SERVICES
PITTSBURGH AI WORKS
DES SURPLUS STORE
K-12
COMMERCIAL REAL ESTATE
MANUFACTURING & INDUSTRIAL
CORPORATE
CRITICAL INFRASTRUCTURE
SMART CITIES
SPECIALTY
HEALTHCARE
HIGHER ED
SPORTS & RECREATION
SOLUTIONS
bottom of page